Tag: ServiceNow

Three Customer Service Practices Middle East Organizations Need to Change

Author: Mark Ackerman, Regional Director, MESAT & EE, ServiceNow In today’s subscription economy, customers’ expectations are heightening. People don’t want to tell a company they’re having a problem. They just want it fixed. And if problems do arise, customers increasingly expect the company to acknowledge their pain, and fast. In fact, according to McKinsey, customers … Continue reading Three Customer Service Practices Middle East Organizations Need to Change

ServiceNow and Box Power the Future of Work for the Enterprise

New integration provides access across platforms to an enhanced collaboration and employee experience ServiceNow®(NYSE:NOW) and Box, Inc. (NYSE:BOX), two industry-leading cloud services companies that drive digitaltransformation for enterprises across industries, announced theyare integrating their platforms to providecustomers with an enhanced collaboration and content management experience for their most important business processes. The two companies are boosting productivity … Continue reading ServiceNow and Box Power the Future of Work for the Enterprise

CIOs or Line of Business Leaders—Who Leads Digital Transformation?

Author: Allan Leinwand, Chief Technology Officer, ServiceNow On my way to the office last week, I was stopped at a stoplight that only allowed three cars through before turning red again. The red and the green seemed to fight for control. In my frustration, I wondered who had created such a thing? With a quick … Continue reading CIOs or Line of Business Leaders—Who Leads Digital Transformation?

High-quality Employee Service Experiences

Interview with Pat Wadors Chief Talent Officer – ServiceNow ServiceNow makes work better across an enterprise by getting complex multi-step tasks completed seamlessly with applications that automate, predict, digitize and optimize business processes. This applies to Human Resources, as well, to create a better experience for employees. ServiceNow recently announced practical product integration software that … Continue reading High-quality Employee Service Experiences