Three Customer Service Practices Middle East Organizations Need to Change

Author: Mark Ackerman, Regional Director, MESAT & EE, ServiceNow In today’s subscription economy, customers’ expectations are heightening. People don’t want to tell a company they’re having a problem. They just want it fixed. And if problems do arise, customers increasingly expect the company to acknowledge their pain, and fast. In fact, according to McKinsey, customers are less likely to renew or repurchase from the same company if the customer experience was only average; but when the experience improves from average to wow, customers are 30 to 50% more likely to renew. Unfortunately, for many companies, average customer service is the … Continue reading Three Customer Service Practices Middle East Organizations Need to Change

ServiceNow and Box Power the Future of Work for the Enterprise

New integration provides access across platforms to an enhanced collaboration and employee experience ServiceNow®(NYSE:NOW) and Box, Inc. (NYSE:BOX), two industry-leading cloud services companies that drive digitaltransformation for enterprises across industries, announced theyare integrating their platforms to providecustomers with an enhanced collaboration and content management experience for their most important business processes. The two companies are boosting productivity for workers, making it easier to securely collaborate on their most important content and make work, work better for people.The new capabilities give employees directaccess to important documents and folders stored and managed in Box’s cloud content management platform, directlyfrom the Now Platform®, whichhelpscompanies deliver great employee … Continue reading ServiceNow and Box Power the Future of Work for the Enterprise

CIOs or Line of Business Leaders—Who Leads Digital Transformation?

Author: Allan Leinwand, Chief Technology Officer, ServiceNow On my way to the office last week, I was stopped at a stoplight that only allowed three cars through before turning red again. The red and the green seemed to fight for control. In my frustration, I wondered who had created such a thing? With a quick search I learned that traffic officers controlled the flow of trafficin large cities before the invention of the electric traffic light. This was the case from at least 1722 until 1912, when a policeman in Salt Lake City, Utah invented the red-green electric traffic light. … Continue reading CIOs or Line of Business Leaders—Who Leads Digital Transformation?

High-quality Employee Service Experiences

Interview with Pat Wadors Chief Talent Officer – ServiceNow ServiceNow makes work better across an enterprise by getting complex multi-step tasks completed seamlessly with applications that automate, predict, digitize and optimize business processes. This applies to Human Resources, as well, to create a better experience for employees. ServiceNow recently announced practical product integration software that helps customers using ServiceNow HR Service Delivery and SAP SuccessFactors Employee Central to deliver high-quality employee service experiences. Mutual customers already using ServiceNow for HR Service Delivery and SAP SuccessFactors Employee Central around the globe will be able to immediately benefit from the consistent, comprehensive … Continue reading High-quality Employee Service Experiences