The last couple of years have witnessed a massive shift in the ways customers shop due to the COVID pandemic lockdowns; but the pandemic has only accelerated the shift that was ongoing for the last two decades through technological advancements and big data. By Jadd Elliot Dib, Founder and CEO of Pangaea X When the rise of social media at the turn of the millennium gave retail a voice, and social media adoption and e-commerce started to grow, retailers understood that listening to customer demand was key to staying relevant in the market. This data-driven revolution underpinned by extraordinary convenience … Continue reading Retailing in the Age of Big Data Analytics

The Middle East Council of Shopping Centres & Retailers (MECS+R), the long-standing and largest retail trade body in the Middle East launch its summer edition of the Retail People Magazine (RPM), with its theme “The Evolving Face of Customer Experience.” RPM is the official magazine of the MECS+R with its one-stop source of information and communication to provide the latest update on shopping centres, retail brands and news dedicated to the retail industry community locally, regionally and globally. In an ever-changing world where technology is constantly evolving, the demand for experience, excitement and emotions has just reached a new level. … Continue reading The Retail People Magazine Release its Summer Issue “The Evolving Face of Customer Experience”