Day: June 4, 2018

New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

Now employees get answers immediately and can open cases directly from chatsto make every day work simple, accessible and natural for everyone ServiceNow(NYSE:NOW) has announced newconversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quicklythroughmore natural interactions andreal-time automated resolution. Unlike other bots, ServiceNow’s Virtual Agent can manage … Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

Four Things You Need to Know about GDPR and HID Mobile Access

by Hilding Arrehed, Vice President of Cloud Services, Physical Access Control As the General Data Protection Regulation (GDPR) came into effect last week (May 25), we reflect on how mobile access customers, who enable users to use their phones as a “key” to unlock doors, have been adapting and becoming compliant-ready for months.  User data is, … Continue reading Four Things You Need to Know about GDPR and HID Mobile Access