Day: February 18, 2018

‘Consumerizing’ the Enterprise Service Experience

Author: Mark Ackerman, Regional Director, MESAT & EE, ServiceNow For online retailers and consumer services companies, delivering a great customer experience is a matter of survival. Companies such as Amazon, eBay, Airbnb, and Uber spend untold millions, so customers can find exactly what they want—and order it in seconds. These companies have also invested heavily … Continue reading ‘Consumerizing’ the Enterprise Service Experience