Beyond Productivity: The Human Side of the Digital Workplace Quantified

Global study reveals benefits transcend productivity, but organizations must prepare for data security risks Employees who work in digital workplaces are not only more productive but also more motivated, have higher job satisfaction, and report an overall better sense of … Continue reading Beyond Productivity: The Human Side of the Digital Workplace Quantified

New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

Now employees get answers immediately and can open cases directly from chatsto make every day work simple, accessible and natural for everyone ServiceNow(NYSE:NOW) has announced newconversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work … Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution