Help AG today announced it has acheived Platinum Partner staus with Tenable. This enhanced status enables Help AG to further its ability to identify and mitigate the threat of software vulnerabilities which have been a leading cause of zero-day vulenrabilites that have resulted in some of the largest cyber attacks such as WannaCry and Petya. Two years after signing its reseller agreement with Tenable, Help AG has incorporated the vendor’s Cyber Exposure solutions into its security architecture, leveraging the technology within its Cyber Security Operations Centre (CSOC) to enhance the capabilities of its Managed Vulnerability Scanning (MVS) service. “We are … Continue reading Help AG Named Tenable Platinum Partner in the ME

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Beyond Productivity: The Human Side of the Digital Workplace Quantified

June 10, 2018June 10, 2018 Business & Lifestyle Publishing

Global study reveals benefits transcend productivity, but organizations must prepare for data security risks Employees who work in digital workplaces are not only more productive but also more motivated, have higher job satisfaction, and report an overall better sense of well-being, according to a new global study from Aruba, a Hewlett Packard Enterprise company. The study, The Right Technologies Unlock the Potential of the Digital Workplace, reveals both the business and human benefits of more digitally-driven workplaces, and how companies that are less technologically advanced are at risk of falling behind the competition and not attracting top talent. It also … Continue reading Beyond Productivity: The Human Side of the Digital Workplace Quantified

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New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

June 4, 2018June 4, 2018 Business & Lifestyle Publishing

Now employees get answers immediately and can open cases directly from chatsto make every day work simple, accessible and natural for everyone ServiceNow(NYSE:NOW) has announced newconversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quicklythroughmore natural interactions andreal-time automated resolution. Unlike other bots, ServiceNow’s Virtual Agent can manage employee or customer requests from start to finish,leveraging ServiceNow’s industry-leading Now Platform™to resolve conversational requests automatically, such as resetting a password. “Our Virtual Agent enables apowerfulconversation model built natively in the Now Platform,”saidCJ Desai, chief product officer, ServiceNow. “Thisenables our customers to develop a wide … Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution