Gearing Up for Growth—Critical Success Factors for Middle East Manufacturers

By: Terri Hiskey, Vice President of Product Marketing for Manufacturing at Epicor Software. It’s an exciting time, with manufacturers gearing up for growth, investing in equipment, new manufacturing modalities such as 3D printing, and software to support digital transformation and new collaborative, connected factory floor competencies. Expect cloud, the Internet of Things (IoT) and analytics to be key areas of technology investment for manufacturers across the region. While these have been topics of conversation and exploration for a while, manufacturers are now moving past the design and concept stage to full-on production execution and deployment of these technologies. Cloud – from … Continue reading Gearing Up for Growth—Critical Success Factors for Middle East Manufacturers

Ring Partners with PRO TECHnology to Make Homes Safer in the Gulf Region

PRO TECHnology to promote and distribute Ring’s innovative home security products and solutions through its strong partner network across the Gulf Region Ring, a leader in neighborhood security,today announced that it has partnered with PRO TECHnology, a leading provider of exceptional innovative IT solutions in the Gulf region at GITEX 2018.  This partnership will help Ring foray and expand its reach across the regional market offering residential real estate developers & homeowners Ring’s innovative home security products and solutions. “Ring believes in keeping homes and communities safe rather than just comfortable, and we hope to change the way homeowners view … Continue reading Ring Partners with PRO TECHnology to Make Homes Safer in the Gulf Region

Achieving Availability in a Multi-Cloud Era

By: Mohamad Rizk, Manager System Engineers, Middle East Veeam   The new digital economy has brought about many such changes, forcing businesses and their IT infrastructure to react in new ways to meet new demands. When it comes to cloud, the changes are just as dynamic. Research tells us that 81% of enterprises are embracing a multi-cloud strategy with a mix of solutions across private, public, and hybrid clouds – across multiple providers[1]. With this big move to multi-cloud, the next question is How can businesses ensure their apps and data are available across the new multi-cloud models they are adopting? Before … Continue reading Achieving Availability in a Multi-Cloud Era

Three Customer Service Practices Middle East Organizations Need to Change

Author: Mark Ackerman, Regional Director, MESAT & EE, ServiceNow In today’s subscription economy, customers’ expectations are heightening. People don’t want to tell a company they’re having a problem. They just want it fixed. And if problems do arise, customers increasingly expect the company to acknowledge their pain, and fast. In fact, according to McKinsey, customers are less likely to renew or repurchase from the same company if the customer experience was only average; but when the experience improves from average to wow, customers are 30 to 50% more likely to renew. Unfortunately, for many companies, average customer service is the … Continue reading Three Customer Service Practices Middle East Organizations Need to Change