Now employees get answers immediately and can open cases directly from chatsto make every day work simple, accessible and natural for everyone ServiceNow(NYSE:NOW) has announced newconversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work … Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution
by Hilding Arrehed, Vice President of Cloud Services, Physical Access Control As the General Data Protection Regulation (GDPR) came into effect last week (May 25), we reflect on how mobile access customers, who enable users to use their phones as a … Continue reading Four Things You Need to Know about GDPR and HID Mobile Access
By Simon Bryden Consulting System Engineer at Fortinet In the data center, servers, storage and, more recently, networks are highly automated, and the processes are “industrialized”. However, in the case of IT security, point solutions and manual work still seem … Continue reading Securing and regulating IoT
By Thirion de Briel, Olivier Global Solution Marketing Director, IAM Solutions It has been clear for years that passwords alone are not enough to protect your company’s assets, networks, applications and data. With the number of breaches increasing every year, and the cost … Continue reading Strong Authentication’s Old Reliable, the Hardware Token Still Going Strong
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