New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

Now employees get answers immediately and can open cases directly from chatsto make every day work simple, accessible and natural for everyone ServiceNow(NYSE:NOW) has announced newconversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work … Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

Vinnell Arabia Selects Epicor Cloud ERP as Flexible and Scalable Platform for Growth

Integrated cloud offering, robust security, and superior technical and project management capabilities from Epicor to give Vinnell Arabia a new business edge Epicor Software Corporation, a global provider of industry-specific enterprise softwareto promote business growth, today announced that Vinnell Arabia, … Continue reading Vinnell Arabia Selects Epicor Cloud ERP as Flexible and Scalable Platform for Growth