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Make Data the Center of Your IT Infrastructure Strategy

Business & Lifestyle Publishing

Author: Christian Putz, Director, Emerging, EMEA, Pure Storage   We’ve been talking about data growth for the past two decades, but data is accelerating like never before. In fact, 90% of the world’s data was created in the past two years alone. One of the biggest changes is that most of the data being created today is generated by machines, and not by humans using applications. Compounding this problem is that this data has gravity—if it’s created at the edge of your network or in your factory, you may not be able to move it to a central data center … Continue reading Make Data the Center of Your IT Infrastructure Strategy

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New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

Business & Lifestyle Publishing

Now employees get answers immediately and can open cases directly from chatsto make every day work simple, accessible and natural for everyone ServiceNow(NYSE:NOW) has announced newconversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quicklythroughmore natural interactions andreal-time automated resolution. Unlike other bots, ServiceNow’s Virtual Agent can manage employee or customer requests from start to finish,leveraging ServiceNow’s industry-leading Now Platform™to resolve conversational requests automatically, such as resetting a password. “Our Virtual Agent enables apowerfulconversation model built natively in the Now Platform,”saidCJ Desai, chief product officer, ServiceNow. “Thisenables our customers to develop a wide … Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

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Four Things You Need to Know about GDPR and HID Mobile Access

Business & Lifestyle Publishing

by Hilding Arrehed, Vice President of Cloud Services, Physical Access Control As the General Data Protection Regulation (GDPR) came into effect last week (May 25), we reflect on how mobile access customers, who enable users to use their phones as a “key” to unlock doors, have been adapting and becoming compliant-ready for months.  User data is, of course, utilized in cloud services-based mobile access to connect individuals’ phones (and their identities) to the back-end of the physical access control system. Considering the fact that millions of doors are opened every hour in every country, mobile access is one of the most … Continue reading Four Things You Need to Know about GDPR and HID Mobile Access

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Vinnell Arabia Selects Epicor Cloud ERP as Flexible and Scalable Platform for Growth

Business & Lifestyle Publishing

Integrated cloud offering, robust security, and superior technical and project management capabilities from Epicor to give Vinnell Arabia a new business edge Epicor Software Corporation, a global provider of industry-specific enterprise softwareto promote business growth, today announced that Vinnell Arabia, a U.S. military doctrine-based training, logistics, and support services organization based in Saudi Arabia (KSA), has selected the global enterprise resource planning (ERP) solution, Epicor Cloud ERP, to help it improve operational efficiency and serve as a platform for business growth. The move to Epicor Cloud ERP will enable Vinnell Arabia to consolidate its accounting and procurement systems on to … Continue reading Vinnell Arabia Selects Epicor Cloud ERP as Flexible and Scalable Platform for Growth