By: Mohamad Rizk, Manager System Engineers, Middle East Veeam The new digital economy has brought about many such changes, forcing businesses and their IT infrastructure to react in new ways to meet new demands. When it comes to cloud, the changes are just as dynamic. Research tells us that 81% of enterprises are embracing a multi-cloud strategy with a mix of solutions across private, public, and hybrid clouds – across multiple providers[1]. With this big move to multi-cloud, the next question is How can businesses ensure their apps and data are available across the new multi-cloud models they are adopting? Before … Continue reading Achieving Availability in a Multi-Cloud Era

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Three Customer Service Practices Middle East Organizations Need to Change

October 6, 2018October 7, 2018 Business & Lifestyle Publishing

Author: Mark Ackerman, Regional Director, MESAT & EE, ServiceNow In today’s subscription economy, customers’ expectations are heightening. People don’t want to tell a company they’re having a problem. They just want it fixed. And if problems do arise, customers increasingly expect the company to acknowledge their pain, and fast. In fact, according to McKinsey, customers are less likely to renew or repurchase from the same company if the customer experience was only average; but when the experience improves from average to wow, customers are 30 to 50% more likely to renew. Unfortunately, for many companies, average customer service is the … Continue reading Three Customer Service Practices Middle East Organizations Need to Change

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Help AG Partners with Mimecast in Middle East to Help Address Email Security Threats Comprehensively

October 1, 2018 Business & Lifestyle Publishing

Recognizing the growing popularity of cloud-based email platforms such as Office 365 and Google Apps in the region,Help AG, a leading information security services, consultancy, and solutions provider in the Middle East, has signed a reseller agreement with Mimecast. The channel partnership is designed to enable Help AG to offer the vendor’s leading email risk management and data security solutions to businesses via a single, integrated subscription service. In the 2018 edition of its annual ‘The State of Email Security’ report, Mimecast highlighted that 59% of organisations will suffer a negative business impact from an email-borne attack this year. “Adding … Continue reading Help AG Partners with Mimecast in Middle East to Help Address Email Security Threats Comprehensively

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Fortinet to Drive Security Transformation at Gitex 2018

September 19, 2018 Business & Lifestyle Publishing

Sheikh Rashid Hall Stand SR- C4 News Summary: Fortinet® (NASDAQ: FTNT), a global leader in broad, integrated, and automated cybersecurity solutions, has announced its participation at GITEX 2018 with a focus on encouraging organizations to adopt a Security Transformation (SX) approach to complement their Digital Transformation (DX) initiative. “The digital transformation or DX wave appears to be sweeping away everything that stands before it, and cybersecurity worries have emerged as a significant obstacle to the transformation process,” said Alain Penel, Regional Vice President – Middle East, Fortinet. “Currently, four areas stand out as particularly acute cybersecurity pain points for organizations … Continue reading Fortinet to Drive Security Transformation at Gitex 2018