Three Customer Service Practices Middle East Organizations Need to Change

Author: Mark Ackerman, Regional Director, MESAT & EE, ServiceNow In today’s subscription economy, customers’ expectations are heightening. People don’t want to tell a company they’re having a problem. They just want it fixed. And if problems do arise, customers increasingly … Continue reading Three Customer Service Practices Middle East Organizations Need to Change

Privilege Security for the New Perimeter

By Morey Haber, chief technology officer, BeyondTrust For all of information technology’s benefits, most organizations are well acquainted with the by-product of rapid IT advances and expansion―increased cybersecurity risk. Indeed, growing cybersecurity concerns correlate directly with your organization’s expanding digital … Continue reading Privilege Security for the New Perimeter