BT BECOMES THE FIRST GLOBAL NETWORK SERVICES PROVIDER TO OFFER RIVERBED’S VISIBILITY SOLUTION ‘AS A SERVICE’

New managed service helps reduce the risk of shifting key business applications to the cloud Whether it’s employees collaborating using the latest unified communication tools or customers contacting service teams via video or web chat, users of corporate applications expect … Continue reading BT BECOMES THE FIRST GLOBAL NETWORK SERVICES PROVIDER TO OFFER RIVERBED’S VISIBILITY SOLUTION ‘AS A SERVICE’

Three Customer Service Practices Middle East Organizations Need to Change

Author: Mark Ackerman, Regional Director, MESAT & EE, ServiceNow In today’s subscription economy, customers’ expectations are heightening. People don’t want to tell a company they’re having a problem. They just want it fixed. And if problems do arise, customers increasingly … Continue reading Three Customer Service Practices Middle East Organizations Need to Change